Terms of Service - To Elevate

 

Terms of Service

Last updated: 01/21/2026

Welcome to To Elevate. By accessing our website or using our services, you agree to the terms outlined below. Please read them carefully.

1. Overview of Services

To Elevate provides business support services that may include Remote Professionals, websites, CRM systems, automation, AI-powered communication and reception systems, lead management tools, integrations, digital infrastructure, consulting, technical support, maintenance, and other related business services.

The specific services, systems, features, deliverables, and recurring support provided to each client may vary based on the applicable proposal, agreement, subscription, or service plan.

Certain technology services may be delivered through third-party platforms, software providers, hosting services, communication providers, or other external systems.

2. Client Responsibilities

Clients agree to:

  • Provide clear instructions, expectations, and communication channels

  • Maintain a respectful and professional working relationship

  • Ensure timely payment of service fees

  • Cooperate during onboarding and provide access to required tools and systems

3. To Elevate Responsibilities

To Elevate agrees to:

  • Match clients with Remote Professionals aligned with business needs

  • Manage recruitment, onboarding, payroll, and administrative support

  • Require all Remote Professionals to sign a Non-Disclosure Agreement (NDA)

  • Provide onboarding assistance and ongoing performance check-ins

4. Payment Terms

  • Services are billed according to the payment schedule established in the applicable proposal, agreement, subscription, or invoice.

  • Recurring services are generally billed in advance and must be paid by the stated due date.

  • If payment remains outstanding for more than 15 calendar days after the applicable due date, To Elevate may temporarily suspend some or all active services associated with the account until the outstanding balance is paid.

  • Suspension may include, where applicable, access to managed platforms or systems, CRM services, automations, AI systems, integrations, technical support, maintenance, hosting-related services, ongoing management, Remote Professional services, and other recurring services provided by To Elevate.

  • Depending on the technology or third-party platform involved, certain client-facing assets, such as a website or other publicly available content, may remain accessible during a suspension. However, To Elevate is not obligated to continue active management, support, automation, monitoring, maintenance, or platform access while an account remains past due.

  • A temporary suspension for non-payment does not constitute cancellation of the service and does not eliminate any outstanding payment obligations.

  • Once the outstanding balance has been paid, To Elevate may restore the suspended services. Certain systems, automations, integrations, or third-party services may require additional verification or reactivation before becoming fully operational again.

  • To Elevate may, at its discretion, provide a written extension or additional grace period in individual circumstances. Any such exception does not modify the standard payment policy or create an obligation to provide the same extension in the future.

  • Continued non-payment may result in cancellation or termination of services in accordance with these Terms and any applicable service agreement.

5. Cancellations & Refunds

  • Services may be canceled with 35 days’ written notice prior to the next billing cycle

  • Refunds are not issued for partial months or unused hours unless agreed in writing

  • To Elevate may terminate services if terms are violated or the relationship becomes unsustainable

6. Confidentiality

All Remote Professionals sign a Non-Disclosure Agreement (NDA). Confidential business, personal, and intellectual property information is protected during and after the engagement.

7. Intellectual Property

All work created by the assigned Remote Professional during the engagement belongs to the client unless otherwise agreed in writing.

8. Limitation of Liability

To Elevate is not liable for damages arising from:

  • Direct interactions between clients and Remote Professionals

  • Client misuse of services or tools

  • External factors beyond our control (e.g., outages, internet failures)

Total liability shall not exceed the amount paid by the client in the previous month.

9. SMS Messaging Program Terms

Program Name

DELEGATE TO ELEVATE SMS Program

Program Description

By opting in, you may receive SMS messages from DELEGATE TO ELEVATE related to:

  • Follow-ups after form submissions

  • Consultation scheduling

  • Appointment confirmations and reminders

  • Service-related communications based on your expressed interest

Message frequency varies and is event-based.

Opt-Out Instructions

You may cancel SMS communications at any time by replying STOP. After opting out, you will receive a confirmation message and will no longer receive SMS messages from us.

Rejoining Instructions

To rejoin the SMS program after opting out, submit a new form or opt in again through our website, and SMS communications will resume.

Help Instructions

If you need assistance, reply HELP or contact us directly at:
📧 delegate@toelevate.com

Carrier Disclaimer

Carriers are not liable for delayed or undelivered messages.

Message & Data Rates

Message and data rates may apply. Message frequency varies. Please contact your wireless provider for details about your text or data plan.

Privacy Policy

For information on how we handle your data, please review our Privacy Policy:
🔗 https://toelevate.com/privacy-policy/

10. Compliance with Industry Standards

Our SMS communications comply with applicable laws and regulations, including TCPA guidelines, CTIA standards, and carrier requirements.

11. Legal Compliance

By opting into SMS communications, you confirm that you are the authorized user of the provided phone number and consent to receive messages in accordance with these Terms.

12. Age restriction

You must be at least 18 years old to consent to receive SMS communications from The Service ACE

13. Modifications to These Terms

To Elevate may update these Terms of Service at any time. Updates will be posted on this page with a revised effective date. Continued use of our services constitutes acceptance of the updated terms.

14. Contact Information

For questions regarding these Terms of Service, please contact:
📧 delegate@toelevate.com
🌐 https://toelevate.com

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